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Contact information

Welcome! The LARIÉTTE team is happy to help you when you have any questions about some services or products. You can leave us a message or contact us through other methods presented below for support.

Address: Romania, Iași, Păcurari Road no. 157, postal code 700545

+40 743 078 080

contact@lariette.com

Frequently Asked Questions (FAQ) — Lariette Skincare

At Lariette Skincare , ethics are at the heart of every product. We guarantee that our entire skincare and makeup range is 100% cruelty-free – we do not conduct or commission animal testing for any ingredients or finished products.

Our cruelty-free standards

Zero animal testing – we adhere to strict policies that exclude animal testing at all stages of development and production.

This commitment is part of our mission to provide high-quality, responsibly formulated products.

At Lariette Skincare, quality and safety are essential. Each formula undergoes a strict testing protocol, carried out in one of the largest cosmetic factories in the European Union – located in Northern Europe – under the direct supervision of certified skincare specialists.

1. Formula development

We start from the official guidelines of raw material suppliers regarding optimal doses and limitations of each ingredient.
Hundreds of prototypes are developed and compared until the version with ideal efficiency, texture and skin tolerance is identified.

2. Cruelty-free testing on volunteers

We do not – and will never – test on animals.
Samples are evaluated by a panel of volunteers who note skin reactions and sensory experience; feedback is used to refine the formula.

3. Rigorous laboratory analyses

The product undergoes physicochemical measurements (pH, viscosity, density), accelerated stability tests and shelf life determination.
According to EU legislation, a licensed cosmetologist chemist verifies toxicological and microbiological compliance.
Additional samples are sent to external laboratories to certify the effectiveness of the preservation system throughout the product's life.

4. Validation in a leading factory in Northern Europe

All process and scaling tests are conducted in a European-level reference production facility, equipped with state-of-the-art technology and GMP audits.
Teams of cosmetic engineers and technologists monitor the critical parameters of each pilot batch before authorizing industrial-scale production.

5. Batch consistency control

For each manufactured batch, the physicochemical properties, microbiological profile and sensory compliance are reanalyzed, ensuring identity with the laboratory-approved formula.

Conclusion

Through this integrated flow – from prototype to production in one of the most advanced factories in Northern Europe – we guarantee that every Lariette Skincare product reaches you respecting the highest standards of safety, efficacy and ethics.

Yes. Lariette Skincare formulas are designed to maintain their stability and effectiveness even at low temperatures. Accidental freezing during shipping does not compromise the safety or performance of the product, provided it is gradually brought back to ambient temperature.

What do I do if the product has frozen?

Leave the container at room temperature for 24 hours – without forcibly heating it (radiator, microwave, etc.).
After complete thawing, the product will resume its original texture and effectiveness , without loss of active properties.
If you notice any unusual changes (persistent separation, altered odor) or have any concerns, please contact our customer service for further guidance.

This way, you can continue to enjoy the benefits of Lariette Skincare products, even after exposure to sub-zero temperatures.

All Lariette Skincare formulas are developed with “clean” ingredients and undergo rigorous toxicological evaluations. However, our lines have not been clinically tested specifically on pregnant or nursing women.

Professional recommendation

During pregnancy or breastfeeding, always consult the INCI list of each product and discuss it with your obstetrician, dermatologist, or other maternal and child health specialist – especially if you have concerns about certain active ingredients.

Conclusion

Your safety remains our priority. For any additional questions regarding the use of Lariette Skincare products during pregnancy or breastfeeding, we encourage you to seek the advice of a medical professional.

Not all alcohols are the same, nor are they all harmful to the skin – each ingredient in Lariette Skincare formulas is rigorously evaluated for dermatological safety.

Exception identified: only Niacinamide 5% Moisturizing Gel, 50 ml contains alcohol (ethanol), used to optimize the texture and stability of the formula.
For other products, consult the list of ingredients (INCI) on the packaging to check for the presence of alcohol or its derivatives.
Most of the botanical extracts used (except those in oil-based formulas) are obtained by hydro-alcoholic extraction; therefore, traces of alcohol may be present even if it does not appear explicitly in the INCI. Consequently, we cannot declare the products as completely “alcohol-free”.

Yes – at Lariette Skincare we do not use synthetic fragrances. All our olfactory compositions are 100% vegan and formulated exclusively with natural aromatic substances, without phosphates or other synthetic preservatives.